Support

If you run into an issue, have a question about your workspace, or need help with setup, signals, targeting, or destinations, the 1eyeᴬᴵ team is available through live chat and email.

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Ways to get support

Live chat — Select the Help icon in the top navigation to open live chat from inside your workspace. This is the fastest way to reach the team during business hours. Email — Email hi@1eye.ai for setup help, billing questions, bug reports, or feature requests.

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Before you contact support

To help the team resolve your issue faster, include:

• Your workspace name and domain
• The page or feature you’re having trouble with
• Steps to reproduce the issue, if applicable
• Screenshots, if relevant

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What to expect

The team will confirm receipt and follow up with next steps or a resolution. For urgent issues affecting signal capture or pushing to destinations, use live chat for the fastest response.

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FAQ

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Next step

If you can’t find what you need here, reach out through live chat or email — the team is happy to help.